Account & data
Delete your account
You can ask us to delete your Digital Flame Ltd. game account at any time. This page explains exactly what happens, then lets you make the request. You do not need to be logged in.
What gets deleted
- Your account and player profile
- Display name, avatar and profile details
- Village, club and level progress
- Coins, boosters and other in-game balances
- Friends list and club memberships
- Chat messages and social activity
- Leaderboard and tournament entries
- Push notification tokens
- Device and analytics identifiers linked to your account
- Support correspondence tied to the account
What we have to keep, and why
We cannot delete absolutely everything. These are the exceptions, and each one exists because the law requires it or because other players would be put at risk.
| What | Why | How long |
|---|---|---|
| Purchase and receipt records | Tax and accounting law requires us to keep transaction records. | About 7 years |
| Fraud and abuse prevention records | To stop a banned account being recreated and to protect other players. | As long as necessary for that purpose |
| Aggregated, anonymised analytics | Counts and averages that tell us how the game performs. | Indefinitely, but no longer linked to you or identifiable |
| Records needed for a legal claim | Only where we must keep them to establish or defend a legal claim. | Until the matter is resolved |
Subscriptions and purchases
Deleting your account does not cancel a Google Play subscription and does not refund purchases. Subscriptions are managed by the store, not by us — cancel yours in the Google Play app under Payments & subscriptions before requesting deletion, or it will keep billing.
Two ways to ask
Use the form below, or — if you would rather not fill anything in, or the form is not working — email [email protected] with your player ID and the game you play. Both routes reach the same place.
You can also delete your account from inside the game: open Settings → Account Deletion and follow the instructions.
Request deletion
Fields marked * are required.